Thank you for choosing Journey Group. Please read this policy before booking your consultation.
1. Purpose of a Consultation
Your consultation will:
- Review your visa/immigration situation
- Check your eligibility for visa options
- Explain pros and cons of each pathway
- Provide estimated costs and processing times
Please note:
- Consultations do not include filling out forms or checking documents.
- We usually do not give advice on applications already lodged.
- Booking a consultation does not make us your migration agent. A separate agreement is required for representation.
2. Booking & Payment
- All consultations must be booked online.
- Standard consultation: 30 minutes.
- Full payment required at booking (via Stripe or Square).
- By booking, you agree to this policy, the Migration Agent Code of Conduct, and the Consumer Guide.
3. Timing & Delays
- Sometimes appointments may run late due to the complexity of cases.
- If you arrive late, we may not be able to give you the full 30 minutes.
4. Cancellations & Rescheduling
- Reschedule once with at least 24 hours’ notice.
- Cancel more than 24 hours before: refund minus $50 admin fee.
- Cancel less than 24 hours before: no refund.
- Missed appointments: no refund, but we will try to reschedule.
5. Free 10-Minute Consultation (if available)
- For new clients in Australia only.
- A quick eligibility check – not legal advice.
- One session per person/family.
- Offer may be changed or withdrawn anytime.
6. Documents Required
To provide accurate advice, please email us:
- Passport
- Resume or CV
- Qualifications
- Current or past visa documents
Email: info@journeygrp.com
(We cannot run your consultation without these.)
We may also check your visa status through VEVO.
7. Confidentiality & File Storage
- All information is confidential.
- Shared only if required by law or with your permission.
- Files are securely kept for 7 years (cannot be deleted on request).
8. After You Book
You will receive:
- Confirmation email with your appointment details
- Office address (for in-person consultations)
- Receipt for payment
- Link to the Consumer Guide
Our Address
Journey Group Education & Migration Services
203 Palmers Road, Truganina VIC 3029
Phone: (+61) 3 9907 0901
Email: info@journeygrp.com
9. Important Notes
- Advice given is general only and does not guarantee a visa outcome.
- A separate agreement is required if you wish to engage us for your visa application.
Questions or Urgent Bookings?
Can’t find a time that suits you, or your matter is urgent?
Phone: (+61) 3 9907 0901
Email: info@journeygrp.com
